Politique de remboursement
RETURN & REFUND POLICY
EUROPE HERITAGE — Last updated: November 10, 2026
1. Made-to-Order Products
All EUROPE HERITAGE products are manufactured on demand through Printful.
We do not offer voluntary returns, refunds, or exchanges for changes of mind, incorrect size selection, or incorrect color selection beyond the rights required by applicable consumer protection laws.
Please carefully review product descriptions, sizing charts, and order details before purchasing.
2. 14-Day Right of Withdrawal
Consumers entitled to a statutory right of withdrawal may cancel their purchase within 14 calendar days of receiving their order, without providing a reason.
To exercise this right, notify us within this period at:
Include your order number and the items concerned. You may also use the withdrawal form below.
After notifying us, you have a further 14 calendar days to return the products.
We do not offer an extended voluntary return period.
3. Return Shipping Costs
For returns due to a change of mind:
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The customer pays all direct return shipping costs, where legally permitted.
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We do not provide free return labels.
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We recommend using tracked shipping and keeping proof of dispatch.
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Items must be packaged carefully to prevent damage during transport.
These conditions do not apply where the seller is legally responsible for return costs because of a defective or non-conforming product.
Return address:
EUROPE HERITAGE
Adrien Arnaud EI
7 bis Montée de la Côte
69530 Brignais
France
Please contact us for practical return instructions. Prior authorization is not required to exercise a statutory right of withdrawal.
4. Product Condition
Customers may inspect or try on items as reasonably necessary to determine their nature, characteristics and fit.
If an item has been worn beyond normal inspection, washed, damaged, stained or otherwise handled excessively, we may deduct the legally justified reduction in its value from the refund.
We recommend returning products clean and in their original packaging wherever possible.
5. Refund Processing
Eligible refunds will be processed within the legally required period of 14 days after notification of withdrawal.
We may withhold reimbursement until we receive the returned items or obtain evidence that they have been sent back, whichever occurs first, where permitted by law.
Refunds will be issued to the original payment method unless otherwise agreed.
When legally required, standard original shipping costs will be refunded. Additional costs arising from a more expensive delivery option selected by the customer will not be refunded.
We do not offer store credit or exchanges as substitutes for legally required monetary refunds without the customer's agreement.
6. Defective or Incorrect Products
If an item arrives damaged, defective or incorrectly printed, contact us at:
Please provide your order number, a description of the issue and photographs where reasonably necessary.
We will assess the issue and provide the remedy required by applicable consumer protection laws, which may include repair, replacement, price reduction or refund.
Statutory remedies for defective or non-conforming products are provided without unlawful charges to the customer.
7. Exchanges
We do not offer voluntary size or color exchanges.
Customers wishing to obtain a different size or color may place a new order and exercise any applicable statutory withdrawal right for the original purchase.
8. Legal Consumer Rights
Nothing in this policy restricts statutory consumer rights, including the legal guarantee of conformity and mandatory withdrawal rights.
For consumers protected by French law, the legal guarantee of conformity generally applies for two years after delivery.
Additional mandatory protections may apply depending on the customer's country of residence.
MODEL WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from an eligible purchase. You may also send any other clear withdrawal statement.
To: EUROPE HERITAGE — Adrien Arnaud EI
7 bis Montée de la Côte, 69530 Brignais, France
Email: Adrien@AmizilPromo.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product(s): __________________
Order number: __________________
Ordered on / Received on: __________________
Consumer's name: __________________
Consumer's address: __________________
Date: __________________
Signature (only if submitted on paper): __________________
For assistance, contact Adrien@AmizilPromo.com.
EUROPE HERITAGE
Faith · Heritage · Conviction.